Refund policy

        I.        Entitlement to Withdraw from the Contract

  1. In the case of the sale of a single Product, the period for withdrawal from the contract expires 14 days from the date on which the Client took possession of the Product or on which a third party other than the carrier and designated by the Client took possession of the Product (in the case of the purchase of multiple Products – from taking possession of the last Product).
  2. In the case of the purchase of Products delivered in batches or parts, the period for withdrawal from the contract expires 14 days after the date on which the Client took possession of the last batch or part or on which a third party other than the carrier and designated by the Client took possession of the last batch or part of the Products.
  3. In the case of a contract for the regular delivery of Products for a fixed period of time, the period for withdrawal from the contract expires 14 days from the date on which the Client took possession of the first of the products, or on which a third party other than the carrier and designated by the Client took possession of the first of the products.
  4. In order to exercise your right to withdraw from the contract, you must inform Maxton Design spółka z ograniczoną odpowiedzialnością, ul. Podlesie 26, 32-830 Wojnicz, e-mail: sales@maxtondesign.eu, phone: +48 14 307 06 04 of your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by post, fax or e-mail). You may use the model withdrawal form, but it is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
  5. In order to identify the Client returning the goods and the goods themselves, the Client is asked to include in the return shipment a document enabling identification in any form. Such a document may be a return form, order number, invoice number, data of the Client who placed the order including the e-mail address, or other. If no identification document is provided in any form, handling of the return may be impossible, which may result in its delay or rejection.
  6. The Consumer's right to withdraw from the contract is excluded in the circumstances provided for in Article 38 of the Law on Consumer Rights, in particular in the case of:
    • a) the provision of services, if the Seller has performed the service in full with the express consent of the Consumer, who was informed before the start of the service that after the Seller's performance he/she will lose the right to withdraw from the contract;
    • b) a contract in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the end of the withdrawal period;
    • c) a contract in which the subject of the performance is a non-prefabricated Product, produced to the Consumer's specifications or serving to meet his/her individualized needs;
    • d) a contract in which the subject of the performance is a Product delivered in a sealed package that cannot be returned after opening for health or hygiene reasons, if the package has been opened after delivery;
    • e) a contract in which the subject of the performance are Products which, after delivery, due to their nature, are inseparably combined with other items;
    • f) a contract in which the Consumer expressly requested that the Seller come to him/her to perform urgent repair or maintenance; if the Seller provides additional services other than those requested by the Consumer, or supplies Products other than spare parts necessary for the repair or maintenance, the Consumer has the right of withdrawal with respect to the additional services or Products;
    • g) a contract concluded by way of a public auction;
    • h) a contract for the supply of digital content not supplied on a tangible medium, if the performance has begun with the Consumer's express consent before the end of the withdrawal period and after the Seller has informed him/her of the loss of the right of withdrawal.
  7. In the event of withdrawal from a contract concluded at a distance, the contract is considered not concluded. What the Parties have provided shall be returned unchanged (in original packaging, with protective foil, if any), unless a change was necessary to establish the nature, characteristics and functioning of the Products. The return should be made immediately, no later than 14 days after the submission of the statement of withdrawal. The purchased Products should be returned to the Seller's address.
  8. The Seller shall immediately, but no later than within 14 days from the date of receipt of the Consumer's statement of withdrawal from the contract, refund to the Consumer all payments made by him/her, including the cost of delivery of the Products. The Seller shall refund the payment using the same method of payment used by the Consumer, unless the Consumer agrees to a different method of refund which does not involve any cost for the Consumer. If the Order was paid for in full or in part with a Gift Card, the amount paid with the Gift Card is refunded to that Gift Card, and the remaining amount using the other method of payment used by the Consumer. The Seller may withhold the refund until it receives the item back or the Client provides proof of its return, whichever occurs first, unless the Seller has offered to collect the item from the Client itself.
  9. If the Consumer has chosen a method of delivery other than the cheapest standard delivery offered by the Seller, the Seller shall not be obliged to reimburse the Consumer for the additional costs incurred.
  10. The Client shall bear only the direct cost of returning the Products, which may amount to a maximum of PLN 4,000, unless the Seller has agreed to bear this cost.
  11. The rules for withdrawal from a contract for the purchase of a Gift Card are set out in the Gift Card Terms and Conditions.

II. Product Complaints

  1. The Seller undertakes to deliver to the Consumer Products in conformity with the Sales Contract, and in the case of Entrepreneurs – free from defects.
  2. The Seller is liable to the Client who is a Consumer for non-conformity of the Products with the contract under the terms of Chapter 5a of the Law on Consumer Rights and the relevant provisions of the Civil Code, taking into account the provisions of these Regulations.
  3. Towards the Client who is an Entrepreneur, the Seller is liable under the warranty for defects (rękojmia) under the terms of Articles 556–576 of the Civil Code, subject to the provisions of these Regulations.
  4. Complaints arising from the violation of the Client's rights guaranteed by law or under these Regulations should be addressed to Maxton Design spółka z ograniczoną odpowiedzialnością, ul. Podlesie 26, 32-830 Wojnicz, e-mail: sales@maxtondesign.eu (Individual Client) / info@maxtondesign.eu (Counterparty – Dealer), phone: +48 14 307 06 04.
  5. In the case of Clients who are Entrepreneurs, complaints must be submitted immediately, but no later than 72 hours from the discovery of a defect in the Products (or 72 hours from the date of receipt of the Products in the case of quantity shortages).
  6. In order for the complaint to be processed, the Client should send or deliver the Product concerned, if possible attaching proof of purchase. The Seller undertakes to collect the Product at its own expense if it is collected from a country in continental Europe. If the Product is to be collected from a country outside continental Europe, the cost of shipping and export duties shall be borne by the Client, who sends the Product to the address indicated in item 4.
  7. The Seller confirms electronically the receipt of a complaint submitted by the Client by e-mail.
  8. The Seller undertakes to process each complaint within 14 days of receipt of the Product concerned.
  9. After processing the complaint, the Seller changes the status of the complaint visible in the Client's Account. At this point, the Client is automatically informed of the change by e-mail.
  10. The refund for an accepted complaint will be made within 14 business days from the moment the complaint is accepted. The amount due will be refunded using the method chosen by the Client when placing the order. If the Order was paid for in full or in part with a Gift Card, the amount paid with the Gift Card is refunded to that Gift Card.
  11. If the complaint is incomplete, the Seller will request the Client to supplement it to the necessary extent immediately, but no later than within 7 days from the date of receipt of the request by the Client.
  12. The Seller shall not be liable for defects or non-conformity of the Products with the contract resulting from:
    • a) damage caused by installation that is improper or inconsistent with the installation instructions provided by the Seller,
    • b) damage to the mounting holes of the Products resulting from attempts to install the item in an improper manner (the item should be test-fitted first),
    • c) damage to add-ons (diffusers) caused when the vehicle on which the Product is mounted does not have the original exhaust system,
    • d) damage to add-ons (diffusers) caused by driving at too high a speed, i.e. above 250 km/h,
    • e) incompatibility of the Products with additional vehicle equipment not provided for in the basic versions of the vehicles for which the Products are intended,
    • f) damage to the Products caused by improper maintenance, including the use of overly aggressive chemicals,
    • g) and is not responsible for the loss of the warranty provided by the vehicle manufacturer.
  13. The Client is informed in each case about the restrictions on the use or durability applicable to individual Products in the description of the respective Product on the website of the Online Store. These limitations result primarily from the specific durability of the materials used in production, over which the Seller has no real control. When concluding the Sales Contract, the Client declares, using a dedicated form, that he/she has read and accepted the absence of certain features of the Product.
  14. The Seller shall not be liable for damage to the Client's vehicle resulting from the use of the Products in an improper manner, inconsistent with the installation instructions provided by the Seller or with the intended use of the Products.

III. Limitation of Liability Regarding Compatibility of Products

  1. The Seller notes that the offered Products may not fit the specific model of the Client's vehicle, especially in the case of non-standard versions, such as hybrid versions, or when the vehicle has been modified at the Client's special request. The Seller makes and delivers Products compatible with the standard version and model of the vehicle indicated in the description of the Product. Therefore, when purchasing automotive parts, the Client should consider the risk of product incompatibility.
  2. In order to avoid misunderstandings, the Client is required to report, when placing an Order, any modifications of his/her vehicle relative to the standard version/model.
  3. If the Client fails to report significant modifications of his/her vehicle before placing the Order or, despite the Seller's warning, decides to proceed with the Order, all risks and additional costs resulting from the incompatibility of the Products will be borne by the Client. This includes, but is not limited to, costs associated with replacing a part, returning it, or potential damage to the vehicle resulting from the use of an unsuitable part. Such incompatibility will not be considered non-conformity with the contract.
  4. The above reservations do not affect the Consumer's statutory right to withdraw from the contract.
  5. The Seller informs that Products may currently be delivered with different versions of the Seller's logo, as a result of an ongoing update of its visual identity. Any differences are purely visual and do not affect the quality, functionality or properties of the Products. The current version of the Seller's logo is shown in the header of the Seller's Online Store. Receiving a Product with a logo different from the photos presented in the offer in the Online Store does not constitute a defect of the Product or its non-conformity with the Sales Contract.

IV. Complaints Regarding the Provision of Services Electronically

  1. Clients may submit complaints to the Seller in connection with the operation of the Online Store and the use of the Services. Complaints can be submitted in writing to Maxton Design spółka z ograniczoną odpowiedzialnością, ul. Podlesie 26, 32-830 Wojnicz, by e-mail: sales@maxtondesign.eu (Individual Client) / info@maxtondesign.eu (Counterparty – Dealer), or by phone: +48 14 307 06 04.
  2. In the complaint, the Client should include his/her name, mailing address, and the type and description of the problem.
  3. The Seller undertakes to process each complaint within 14 days, and if this is not possible, to inform the Client within this period when the complaint will be processed. If the complaint is incomplete, the Seller will request the Client to supplement it to the necessary extent within 7 days from the date of receipt of the request by the Client.
  4. Complaints concerning Gift Cards, in particular non-delivery of a Gift Card, a malfunctioning code or an incorrect balance, may also be submitted under the procedure set out in this section, unless the Gift Card Terms and Conditions provide otherwise. The complaint should include the number of the Order in which the Gift Card was purchased or the Gift Card code.