Refund policy
I. Entitlement to Withdraw from the Contract
1. In the case of the sale of a single Goods, the deadline for withdrawal from the contract expires after 14 days from the date on which the Client took possession of the Goods or on which a third party other than the carrier and designated by the Client took possession of the Goods (in the case of the purchase of multiple Goods - when the last Good comes into possession).
2. In the case of the purchase of Goods that are delivered in batches or parts, the term for withdrawal from the Contract shall expire 14 days after the date on which the Client took possession of the last batch or part or on which a third party other than the carrier and designated by the Client took possession of the last batch or part of the Goods.
3. In the case of a contract subject to regular delivery of Products for a fixed period of time, the period for withdrawal from the contract shall expire after 14 days from the date on which the Client took possession of the first of the products, or on which a third party other than the carrier and indicated by the Client took possession of the first of the products.
4. In order to exercise your right to withdraw from the contract, you must inform Maxton Design spółka z ograniczoną odpowiedzialnością, ul. Podlesie, 32-830 Wojnicz, e-mail: sales@maxtondesign.eu, phone No.: +48 14 307 06 04 about your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by mail, fax or e-mail). You can use the model withdrawal form but it is not mandatory. In order to comply with the deadline for withdrawal from the contract, it is sufficient for you to send information on the exercise of your right of withdrawal before the expiry of the deadline for withdrawal from the contract.
5. In order to identify the details of the customer returning the goods and the goods themselves, the customer is asked to provide a document enabling identification in any form in the return shipment. The document enabling identification may be a return form, order number, invoice number, customer data placing the order including an email address or other. If the identification document is not provided in any form, handling and implementation of the return may be impossible, which may result in delay or rejection.
6. The Consumer's right to withdraw from the Contract is excluded, under the circumstances provided for in Article 38 of the Law on Consumer Rights, in particular, in the case of:
a. provision of services, if the Seller has performed the service in full with the express consent of the Consumer, who was informed before the start of the service, that after the performance of the Seller will lose the right to withdraw from the Contract;
b. the Contract, in which the price or remuneration depends on fluctuations of the financial market, over which the Seller has no control, and which may occur before the end of the period for withdrawal;
c. the Contract, in which the object of services is a non-refabricated Product, produced to the Consumer's specifications or serving to meet his individualized needs;
d. the Contract, in which the subject matter of the provision is an item delivered in a sealed package that cannot be returned after opening the package for health or hygiene reasons, if the package has been opened after delivery;
e. the Contract, in which the subject matter of the performance are things which after delivery, due to their nature, are inseparable from other things;
f. the Contract, in which the Consumer expressly requested that the Seller come to him to perform urgent repair or maintenance; if the trader provides additional services other than those requested by the Consumer, or provides Goods other than spare parts necessary for repair or maintenance, the right of withdrawal shall be granted to the Consumer with respect to additional services or Goods;
g. the Contract concluded through a public auction;
h. the Contract for the supply of digital content which is not recorded on a tangible medium if the performance has begun with the Consumer's express consent before the end of the period for withdrawal and after the trader has informed him about the loss of the right of withdrawal;
7. In the event of withdrawal from a Contract concluded remotely, the Contract is considered not concluded. What the Parties have provided shall be returned unchanged (originally packed, with protective foil, if any), unless the change was necessary to determine the nature, characteristics and functionality of the Goods. The return should be made immediately, no later than 14 days after the submission of the document of withdrawal from the contract. The purchased Products should be returned to the Seller's address.
8. The Seller shall immediately, but no later than within 14 days from the date of receipt of the Consumer's statement of withdrawal from the Contract return to the Consumer all payments made by him, including the cost of delivery of the Goods. The Seller shall refund the payment using the same method of payment used by the Consumer, unless the Consumer agrees to a different method of refund, which method will not incur any cost to the Consumer. The Seller may withhold reimbursement of payments received from the Client until it receives the item back or the Client provides proof of its return, whichever event occurs first, unless the Seller has offered to collect the item from the Client itself.
9. If the Consumer has chosen a method of delivery of the Goods other than the cheapest ordinary means of delivery offered by the Seller, the Seller shall not be obliged to reimburse the Consumer for any additional costs incurred by the Consumer.
10. The Client shall bear only the direct cost of returning the Goods, which may amount to a maximum of PLN 4000, unless the Seller has agreed to bear this cost.
II. Product Complaints
1. The Seller agrees to provide the Consumer with Goods in accordance with the Sales Contract, and in the case of Entrepreneurs - free from defects.
2. The Seller shall be liable to the Client who is a Consumer for non-compliance of the Goods with the contract under the terms of Chapter 5a of the Law on Consumer Rights and the relevant provisions of the Civil Code, taking into account the provisions of these Regulations.
3. Towards the Client who is an Entrepreneur, the Seller shall be liable for warranty for defects under the terms of Articles 556- 576 of the Civil Code, subject to the provisions of these Regulations.
4. Complaints arising from violation of Clients' rights guaranteed by law or under these Regulations should be addressed to Maxton Design spółka z ograniczoną odpowiedzialnością, ul. Podlesie 26, 32-830 Wojnicz, at e-mail address: sales@maxtondesign.eu (Individual Client)/ info@maxtondesign.eu (Counterparty-Dealer), phone number +48 14 307 06 04.
5. In the case of Clients who are Entrepreneurs, Complaints must be submitted immediately, but no later than 72 hours from the discovery of a defect in the Products (or 72 hours from the date of receipt of the Goods in the case of quantity shortages).
6. In order to consider the complaint, the Client should send or deliver the advertised Product, if possible attaching to it proof of purchase. The Seller undertakes to pick up the Goods at its own expense in case the claimed Goods are picked up from a country located in continental Europe. In the event that the claimed Product is to be received from a country that is not in continental Europe, the cost of shipping and export duties shall be borne by the Client, sending the Product for complaint to the address indicated in item 4.
7. The Seller electronically confirms receipt of the complaint submitted by the Client via e-mail.
8. The Seller undertakes to process any complaint within 14 days of receipt of the claimed product.
9. After processing the reported complaint, the Seller changes the status of the complaint visible in the Client Account. At this point, the Client is automatically informed by email of the change.
10. The refund for a accepted complaint will be made within 14 working days from the moment the complaint is accepted. The amount due will be refunded using the method chosen by the Customer when placing the order.
11. In case of deficiencies in the complaint, the Seller will call on the Client to supplement it to the necessary extent immediately, but no later than within 7 days, from the date of receipt of the call by the Client.
12. The Seller shall not be liable for defects or non-conformity of the Contract Goods resulting from:
a. damage caused by inadequate or inconsistent with the instructions provided by the Seller for the installation of the Product,
b. damage caused to the mounting holes of the Products resulting from attempts to install the item in an improper manner (the item should be tried on first),
c. damage to add-ons (diffusers) caused when the vehicle on which the Goods are mounted does not have the original exhaust system,
d. damage to add-ons (diffusers) caused by using vehicles to travel at too high a speed, i.e. above 250 km/h,
e. incompatibility of the Goods with additional elements of vehicle equipment not provided for in the basic versions of the vehicles for which the Goods are dedicated,
f. damage to the Goods caused by improper maintenance, including through the use of overly aggressive chemicals,
g. and is not responsible for the loss of warranty provided by the vehicle manufacturer.
13. The Client is informed in each case about the applicable restrictions on the use or durability of the Goods in the description of the respective Goods on the website of the Online Store. These limitations are dictated primarily by the specific durability of the materials used in production, over which the Seller has no real control. When entering into a Sales Contract, Clients declare that they have read and accepted the absence of certain features of the Goods using a dedicated form.
14. The Seller shall not be liable for damage to the Client's vehicle resulting from the use of the Goods in an improper manner, inconsistent with the installation instructions provided by the Seller or with the intended use of these Goods.
III. Limitation of Liability Regarding Compatibility of Products
1. The Seller notes that the offered Goods may not fit the specific model of the Client's vehicle, especially when it concerns non-standard versions, such as hybrid versions, or when the vehicle has been modified at the Client's special request. The Seller makes and delivers Products compatible with the standard version, model of the vehicle indicated in the description of the Goods. Therefore, Clients should consider the possibility of product incompatibility risks when purchasing automotive parts.
2. In order to avoid misunderstandings, Clients are required to report any modifications occurring in their vehicle relative to the standard version/model when placing an Order.
3. If the Client fails to report significant modifications to his vehicle before placing the Order or, despite the Seller's attention, decides to proceed with the Order, all risks and additional costs resulting from the incompatibility of the Goods will be borne by the Client. This includes, but is not limited to, costs associated with replacing a part, returning it, or potential damage to the vehicle resulting from the use of an inadequate part. Such nonconformity will not be considered nonconformity with the contract.
4. The above reservations do not affect the Consumer's statutory right to cancel the Contract.
IV. Complaints Regarding the Provision of Services Electronically
1. Clients may report complaints to the Seller in connection with the operation of the Online Store and use of the Services. Complaints can be reported in writing to Maxton Design spółka z ograniczoną odpowiedzialnością, ul. Podlesie 26, 32-830 Wojnicz at e-mail address: sales@maxtondesign.eu (Individual Client)/ info@maxtondesign.eu (Counterparty - Dealer), phone number +48 14 307 06 04.
2. In the complaint, Clients should include their name, mailing address, type and description of the problem.
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